I have suggested this many times with no results nor any feedback. But here goes. Your support phone number is useless. Long wait times discourage calling. Many times I have asked for a callback that never happened. I have been an elite member for 16-17 years and have invested north of $30,000 dollars over the years. How about a separate number for elite members or some way to put them to the head of the cue, I would like to think that your loyal customers would be important to you.